Magento is one of the world’s leading eCommerce platforms, with analysis by AheadWorks showing it has the highest market share amongst the top 1 million websites as ranked by Alexa. It stands to reason that users of the #1 Commerce platform want to use the world’s #1 CRM platform as well, and so we often find clients asking us about integration possibilities between Magento and Salesforce.
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In recent years, technology has rapidly changed how we interact with businesses. Food delivery services are a great example of this: delivery orders have gone from needing a phone call, to needing you to click some icons on a screen, to needing nothing more than sending an emoji. The efficiency gains are obvious and the demand is there, so more and more businesses are embracing an omni-channel approach; Farid Jarrar, CIO for contact centre outsourcing company Stellar, believes it’s now a “pre-requisite”.
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The Sydney Salesforce Developer Group kicked off 2016 with a look ahead towards exciting features in the Spring ’16 release of Salesforce, as well as a deep-dive into the potential of Lightning components. The group is a great way for developers to catch up on changes in the industry with like-minded individuals who face similar daily challenges. The group has grown in size from meetup to meetup, which is a testament to the information we share and the support we provide each other.
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